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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment and PayPal If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. You may send your credit card information via phone, fax or normal mail. Please do not email your credit card details to us, as this may not be secure enough.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
When placing an order via the Internet (via website) to purchase a product from New Wave Brassware, we will send you confirmation of receipt of your order. Your order represents an offer to us to purchase a product which is accepted as a contract by us when we send confirmation of receipt of your order.
The price you pay is the price that is displayed on the web site, excluding any postage at the time of your order; this price will be confirmed to you via email. Price increases subsequent to your order will be carried by New Wave Brassware.
New Wave Brassware cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights. |
Shipping And Handling elivery of your items will be by Next Day Carrier where ever possible. Monday to Friday deliveries only, excluding any Bank Holiday.
The following UK postcode areas may not be able to receive deliveries from us in the normal time. Please contact us for more information, or place your order and we will try to assist you in sorting out a delivery.
AB30-39 Aberdeen
AB41-45 Aberdeen
AD51 Aberdeen
AB52 Invenurie
AB53-56 Aberdeen
BT - Northern Ireland (3-6 days)
GY1-9 Guernsey (including Aldernery, Herm and Sark)
HS1 Stornoway
HS2 Lewis
HS3 Harris
HS4 Scalapay
HS5 Leverburgh
HS6 N. Uist
HS7 Benbecula
HS8 Erisksay
HS8 S Uist
HS9 Castlebay (Barra)
IM-All Isle of Man
IV-All Inverness
KA27 Arran
KA28 Cumbrae
KW All
PA20-49
PA60 Jura
PA61 Colonsay
PA62-75 Mull
PA76 Iona
PA77 Tiree
PA78 Coll
PH15-29, 31-40, 45-50 Perthshire
PH30 Corrour
PH41 Mallaig
PH42 Eigg and Muck
PH43 Isle of Rum
PH44 Canna
PO30-41 Isle of Wight
TR21-25 Isles of Scilly
ZE1 Lerwick
ZE2-3 Shetlands |
Delivery Schedule We will always aim to despatch your goods to you within the time specified on the web site. (usually within 2 working day) However, if for reasons beyond our control the items are unavailable we will notify you by e-mail with an anticipated delivery time. You will be given an option of waiting for the item to become available or cancelling your order.
Delivery of your item will be by Next Day Carrier or Royal Mail. When ordering, please carefully consider your delivery address. As we deliver our items through a third party, we cannot be held responsible for this third party nor can we guarantee a time during the day for delivery.
New Wave Brassware cannot be held responsible for non-delivery of items where an incorrect address has been given. In the event that items cannot be delivered due to incorrect information being given they will be returned to New Wave Brassware and you will be contacted to ascertain the correct information. An additional postage charge will be applicable to send the items back to you.
If the carrier cannot deliver your order they will leave a card informing you that the delivery can be collected at the local depot.
In the unlikely event that an item has been damaged during transit, please contact us within 2 working days either by e-mail at sales@newwave-brassware.co.uk or by phone 07912437242 Your prompt response means we can arrange a replacement quickly.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee All products purchased on this website are covered by a 5 year manufacturers guarantee.
In the unlikely event of your item being faulty or damaged please notify us by e-mail to: sales@newwave-brassware.co.uk, or in writing, giving a full description of the fault/damage. You will be contacted by a member of staff to advise you on the return or replacement of the item.
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07912437242 (International +44 07912437242) or fax us on or write to us at 20 Raymond Avenue Grimethorpe Barnsley South Yorkshire S727NF United Kingdom |
Privacy Policy New Wave Brassware do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy At New Wave Brassware we want you to be happy with our products and service. Occasionally though, we know you may want to return items. If, for any reason, you are unhappy with your purchase or you change your mind, you can return it to us for a full refund.
To cancel your purchase under this cooling-off period, please inform us in writing (by letter or e-mail), giving the reason for the return as "contract cancellation" within 7 days of the date you receive the item. You will be contacted by us via email. Items must be returned to us in a saleable condition and in their original packaging, therefore please package the item securely and send it to us with a covering note. You will be responsible for bearing the cost of returning the items to us. We will issue a full refund of the items, excluding the original postage cost, to you when we receive the items.
For your protection, we recommend that you use a recorded delivery service to return good to us.
After the cooling-off period a refund will be made for items returned to us within 30 days of receipt and a re-stocking charge of 20% will be deducted from the refund. New Wave Brassware will not refund the original carriage charge or any expense incurred returning the item to us unless the item purchased is faulty or damaged. This does not affect your statutory rights.
Refunds will be processed on receipt of the item in an acceptable condition. Where payment has been made by credit or debit card, the refund will be credited to the card. If payment has been by cheque, a cheque will be forwarded to you.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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